1. GENERAL CONDITIONS
1.1 The following Regulations define the rules for electronic provision of myREST service (hereinafter referred to as “Service”) to natural persons, legal entities or other organizational units having legal capacity (hereinafter referred to as “Clients”) by the Service Provider - myREST spółka z ograniczoną odpowiedzialnością with registered office in Kraków (30-347 Kraków, ul. Kapelanka 12), registered by the District Court for the city of Kraków-Śródmieście in Kraków, Commercial Department under KRS no.: 0000747514, with share capital of PLN 5000.00 paid in full, holding NIP 6762554361, REGON 0000747514.
1.2 A prerequisite before the Customer can use the Service is that he/she reads and accepts the Terms and Conditions below in their entirety.
W momencie akceptacji Regulaminu zawarta zostaje umowa pomiędzy Usługodawcą a Klientem o świadczenie usługi myREST drogą elektroniczną.
1.3 The myREST service is available in four versions as indicated in the Price List at. https://myrest.io/pricing, However, the myREST Service in the PREMIUM version and in other versions may be provided according to individual arrangements between the Service Provider and the Client in accordance with a written Agreement. These Terms and Conditions shall not then apply.
2. SERVICE
2.1 The Service Provider agrees that it will electronically provide to the Customer the package of services listed below, collectively referred to in these Terms and Conditions as the Service or myREST Service.
2.2 The myREST service in the FREE version is free of charge, and in the STANDARD, PROFESSIONAL and PREMIUM versions - for a fee.
2.3 The Service specifically refers to making available to the Customer:
- individually generated script, which, when used in the code of the website, will add a widget that will allow sending a request for table reservations and/or placing online orders by Users of that website;
- A generated link to a widget, integrable with social media, which is used to send a request for table reservations and/or online ordering by the User;
- SMS and e-mail notifications;
- details of the reservation made;
- customer information;
- statistics and reports;
- automated user reviews;
– CRM;
- MasterQR module;
- QR code generator;
- myREST Bot modules for Facebook Messenger;
- Online Ordering Module;
- Details of the order made;
2.4 The scope of the services listed above depends on the variant of the myREST Service selected by the Customer - according to the list on the website https://myrest.io/pricing. The customer is aware that some features may be unavailable or limited in the variant chosen by the customer.
2.5 The Client is free to change and select variants of the Service, but a change from a paid variant to a free variant does not create an obligation to refund all or part of the fee by the Service Provider.
2.6 The Service Provider declares that it provides the Service through the myREST application, located in the Amazon cloud and secured in accordance with all telecommunications standards. The application and all data stored therein are secured by 256-bit SSL.
3. TECHNICAL REQUIREMENTS
3.1 The Service Provider shall make every effort to give the Client the opportunity to use the Service with all Internet browsers, on all kinds of devices, using all operating systems. Upon acceptance of these Terms and Conditions, it guarantees the correct operation of the Service in Google Chrome, Firefox, Opera, Safari, Internet Explorer browsers.
3.2 The Service Provider also informs that in order for the Services to work properly, at least:
- One active e-mail account;
- One active telephone number.
3.3 It is also necessary to enable cookies and JavaScript in your browser.
4. USE OF THE SERVICE
4.1 After the Client accepts these Terms and Conditions and after payment (in the case of paid variants of the Service), the Service Provider will begin to provide the Service to the Client, and thus create an individual Account for the Client in the system.
4.2 Once the Customer activates the Account, the Customer may use the Service. He also undertakes to:
- use the Service in accordance with good morals, rules of social coexistence and the rules that follow from the provisions of the Privacy Policy and the Regulations;
- update all data necessary for the proper performance of the Service at the time of the change, but no later than 3 business days after the change occurs;
- to comply with legal regulations, especially those concerning the provision of electronic services and the protection of personal data;
- keep confidential any data that enables the Customer to log into his Account.
4.3 In addition, Customer agrees to:
- to receive VAT invoices issued and sent by the Service Provider electronically, to the e-mail address provided during registration;
– na otrzymywanie wiadomości od Usługodawcy na adres e-mail oraz numer telefonu podane podczas rejestracji, które dotyczą utrudnień, zmian lub przerw technicznych związanych z Usługą,
- to receive messages from the Service Provider at the e-mail address and telephone number provided during registration, which relate to difficulties, changes or technical interruptions related to the Service, case study),
- and also declares that he uses the service directly for professional or business purposes.
5. PAYMENTS
5.1 Services related to paid variants are provided only after the Customer has made a payment.
5.2 Fees can be made by bank transfer.
5.3. Opłaty za wszystkie dostępne warianty Usługi określone są w Cenniku pod adresem, https://myrest.io/pricingwhich is an integral part of these Regulations. The prices specified are net prices for the monthly period o
5.4 The Service Provider reserves the right to amend the Price List at any time.
5.6 Payments for ordered Services that have already been performed shall not be refunded, except as provided by law or expressly indicated in these Terms and Conditions.
5.7 A VAT invoice for the use of the Service shall be issued within 7 days of receipt of payment. Before payment is made, the Service Provider may issue a pro forma invoice, or a VAT invoice according to individual arrangements between the Service Provider and the Client consistent with the written Agreement.
6. CONTENT
6.1 Responsibility for various types of information, data and other materials, as well as databases or information collected in CRM systems, created, stored or transmitted through the Service (Content), shall rest with the Customer. This responsibility also applies to Content related to links to websites and resources or other services managed by the Customer.
6.2. the Service Provider does not claim any rights to the Content and assumes that the rights to the Content belong exclusively to the Client.
6.4 If the Customer uploads or makes available in any way Content belonging to third parties, it shall, notwithstanding its obligations under these Terms and Conditions, comply with the terms and conditions for the provision of the service, license terms or regulations set by such parties.
6.5 The Service Provider gives the option to export the Content from its own servers to the Client's storage media (e.g. hard drive). Accordingly, Client accepts that Service Provider's liability related to the protection of the confidentiality and integrity of the Content applies only to Content that is on Service Provider's servers and only if it was located there.
7. PROHIBITED PRACTICES
7.1 Any violation by the Client of generally applicable laws, the provisions of these Terms of Service or the Privacy Policy, as well as any violation of the rules of social coexistence and decency during the use of the Service is prohibited and may lead to termination of the Terms of Service by the Service Provider with immediate effect and deletion of the Client's Account. These are culpable violations, as well as violations resulting from negligence or failure to exercise due diligence.
7.2 The Client shall also not violate any rights of third parties, especially copyrights, industrial property rights or personal rights while using the Services. The consequence of this may be termination of the Terms and Conditions by the Service Provider with immediate effect and deletion of the Client's Account. These are culpable violations, as well as violations resulting from negligence or failure to exercise due diligence.
7.3 The Service Provider does not check or control the Client's activities while using the Service. In a situation where there is a suspicion or acquisition of information about the Client's conduct of prohibited practices (as defined in this section), however, the Service Provider reserves the right to block all or part of the Service at its sole discretion. If the violations that have occurred are significant or repeated, Service Provider has the right to terminate the Agreement with immediate effect and delete the Client's Accounts.
8. CUSTOMER SERVICES AND COMPLAINTS
8.1 The Customer may contact the personal advisors appropriate for him, including one who is available 24 hours a day, by e-mail, Chat or telephone, excluding days that are statutory non-working days in accordance with Polish law.
8.2 A Customer who would like to make a complaint about the Service shall provide in the notification at least the name of his Account and a detailed description of the defect hindering or preventing the use of the Service.
8.3 The complaint will be considered by the Service Provider within 7 working days from the date of its submission. If the description of the defect is insufficient, the Service Provider may request information to clarify the complaint. Then the aforementioned period will begin to run from the date of full and precise notification of the complaint.
8.4 In connection with an accepted complaint, the Service Provider may refund part of the monthly fee for the use of the Service or reduce the fees in subsequent months, in proportion to the time during which the use of the Service was hindered or impossible.
8.5 Failure of the Service Provider to respond within the indicated timeframe shall be considered an acknowledgment of the complaint.
9. TERMINATION OF REGULATIONS
9.1 The contract for the provision of the myREST Service is concluded for an indefinite period of time.
9.2 The Client may cancel the use of the Service at any time (contractual right to withdraw from the Terms and Conditions), but this shall not result in any obligation on the part of the Service Provider to refund the fee paid, if any. For the rest, the Parties should return to each other what they have provided. In particular, the Service Provider is obliged to allow the Client to transfer any created and stored Content and databases.
9.3 In order to resign from the Service, the Client shall liquidate the Account by contacting a personal advisor.
9.4 The Service Provider shall have the right to terminate the Agreement with immediate effect to the Client at any time, without specifying a reason and without any notice periods.
9.5 The Service Provider reserves the right to terminate the Terms and Conditions with immediate effect, to block the Service in part or in whole, and to refuse to provide Services to the Client in the future in the event that the Client grossly violates any of the provisions of the Terms and Conditions.
9.6 Termination of the Terms and Conditions shall not be deemed to relieve the Customer of the obligation to pay the debts already due and the fees that will accrue for the use of the Service until the termination of these Terms and Conditions.
10. PRIVACY POLICY AND PERSONAL DATA
Personal data shall be processed by the Service Provider in accordance with the principles set forth in the Privacy Policy and the Terms and Conditions of the entrustment of personal data.
11. AVAILABILITY
11.1. The Service Provider reserves the right to make changes to the services, including their updates and to replace hardware and source software during the use of the services, unless this is ensured at the level of provision of the service.
11.2. If interruptions in the provision of the Service are caused by reasons beyond the control of the Service Provider, such as hardware failures, the Service Provider shall, to the extent possible, inform the Customers and strive to remove the failure as soon as possible. Such interruption shall not be grounds for a complaint regarding the Service.
11.3. The Service Provider reserves the right to interrupt the provision of the Service. The Service Provider will make every effort to inform the Customer about technical interruptions that may last longer than 24 hours, with reasonable notice. The necessary technical interruption will be planned in such a way as to reduce any inconvenience felt by the Customer.
12. INTELLECTUAL PROPERTY
12.1. The Service Provider is the owner of all rights to intangible assets related to the provision of the myREST Service and appearing on the myREST.io website (in particular copyright to works such as: software, graphics, button icons, texts, images, trademarks, video clips).
12.2. The Client is not entitled to use in any way all or part of the rights to intangible assets related to works, trademarks and markings belonging to myREST, except when their use results from the specificity of the Service, e.g. marking widgets with the text "powered by myREST".
13. RESPONSIBILITY
13.1. The Customer accepts that the Service Provider offers the Service "as is", without any warranties, implied or express. ..
13.2. The Client is solely responsible for the use of the Service and the Websites.
13.3. The Service Provider shall not be liable for any damage incurred (especially for loss of data by the Customer) caused by:
– random events, force majeure;
– interference by third parties (including Customers), especially by persons using the Account who have obtained data enabling login to the Account at the will of the Customer or in a manner independent of the Service Provider;
– defective operation of other systems or external factors (e.g. telecommunications networks), provided that the defects are beyond the control of the Service Provider;
– failure to comply with the provisions of the Regulations accepted by the Client;
– incorrect or factually incorrect Customer data provided during registration.
13.4. Force majeure is an external, extraordinary, unforeseeable event, constituting Force Majeure. Examples include, in particular, circumstances such as: war, natural disaster, strike, failure, DDoS attack or other disruptions in the functioning of the telecommunications network and telecommunications infrastructure, as well as extraordinary governmental and administrative actions and actions of entities influencing the provision of services by the Service Provider, and whose actions are beyond the control of the Parties.
13.5. The Service Provider shall not be liable for any damages (direct or indirect) resulting from the loss of the Client's files and personal data stored on the Service Provider's servers.
13.6. The Service Provider shall not be liable for indirect damages beyond its control (in particular, for example, losses of profit, revenue, interest and other lost benefits), excluding cases of culpable or grossly negligent action or omission.
13.7. The Service Provider's liability, regardless of the number and basis of the Client's or third party's claims, is limited to the total amount paid by the Client as payment for the Service during one month immediately preceding the date of filing claims against the Service Provider. By entering into this Agreement, the Client decides to release the Service Provider from financial liability exceeding the above-mentioned limit.
13.8. Documents provided by the Service Provider to the Client (such as ordering regulations, information clauses) are of a model nature and are intended for individual adjustment by the Client.
13.9. The Service Provider shall not be liable to the Client or the Client's contractors in connection with the content of the documents provided, referred to in paragraph 8 above.
14. FINAL PROVISIONS
14.1. Regulamin może ulec zmianie w dowolnym momencie. Usługodawca zobowiązuje się do powiadomienia Klienta o wszystkich zmianach w Regulaminie w okresie 3 dni roboczych przed wprowadzeniem planowanych zmian.
14.2. The Service Provider notifies the Customer of any changes by posting relevant information and updating the Regulations available in the Customer Account and on the website https://www.myREST.io
14.3. Matters initiated and not concluded before changes to the Regulations are governed by the provisions of the Regulations in force at that time.
14.4. Statements exchanged between the parties as part of the use of the Service are made in electronic form:
– in the case of the Service Provider – to the e-mail address entered in the registration form;
– in the case of a Client – to the provided address of the Customer Service Department, or to [email protected]
14.5. The Client may transfer the rights and obligations arising from these Regulations, provided that there are no outstanding claims of the Service Provider against the Client, and the person to whom the rights are to be transferred is not in liquidation or bankruptcy, and provided that the Service Provider gives its consent. Such consent may be given by e-mail.
14.6. In matters not covered by the Regulations, the generally applicable provisions of Polish law shall apply. All disputes arising between the Service Provider and the Customer shall be resolved by a common court with local jurisdiction over the seat of the Service Provider.
The regulations in the above version are effective from December 11, 2020.